Refund Policy

1. General Policy

At NestInnova, we strive to provide high-quality digital services including web development, software solutions, and digital marketing. Due to the nature of digital services and the significant resources allocated to each project, we have a clear refund policy to ensure transparency for both parties.

2. Service-Based Refunds

• Project Cancellation: If a project is cancelled by the client before any work has started, a full refund of the initial deposit may be provided, minus a small administrative fee.
• Work in Progress: Once work has commenced on a project, refunds are typically calculated based on the percentage of work completed at the time of cancellation.
• Completed Projects: No refunds are provided once a project has been completed and delivered to the client according to the agreed specifications.

3. Non-Refundable Items

Certain items and fees are non-refundable, including:

• Third-party costs (e.g., domain registration, hosting fees, stock media licenses).
• Urgency fees or rush order charges.
• Completed milestones that have been approved by the client.

4. Refund Request Process

To request a refund, please contact your project manager or email info@nestinnova.com with your project details and the reason for the request. We will review each request individually and respond within 5-7 business days.

5. Contact Information

If you have any questions about our Refund Policy, please reach out to us at info@nestinnova.com.